Happn Increased Their Email Deliverability by 3X by having a Cro-Channel Approach

Przez Marek Jędrzejewski | W echat sign in | 22 lipca, 2021

Happn Increased Their Email Deliverability by 3X by having a Cro-Channel Approach

Making use of Braze, the app that is dating managed to reinvent their email collection strategy and enhance e-mail deliverability. Through simple yet tactics that are innovative they reduced bounce price by 42% and increased open prices up to 3X.

Happn thinks contemporary relationship is miing a little serendipity. Rather than endle swiping, this leading dating application fits people who have those they’ve croed paths with, providing users a moment chance at fate. It’s a new—yet natural—twist to an oversaturated market. Their 85 million users agree.

To greatly help allow more world that is real among all of their numerous users, Happn switched to Braze to build up healthier, cro-channel engagement campaigns. Their very first challenge: Improving e-mail deliverability.

Happn and Email: An Additional Possibility

Because users can signal up with Facebook, that is often associated with invalid or outdated e-mail addrees, Happn initially struggled with a high bounce prices and low available rates within their marketing with email system. So that you can build away a cro-channel that is valuable using complete benefit of e-mail as a meaging channel https://besthookupwebsites.net/echat-review/, they required a brand new, accurate method to gather e-mail addrees from users.

Utilizing Braze, they quickly solved the difficulty by the addition of an in-app meage with their app’s onboarding flow.

After users enter their addre, they recieve a message verification with their inbox, accompanied by an email that is welcome. Users then get an email that is onboarding guidelines and screenshots walking them through just how to utilize the application. The entire movement produces a very good onboarding experience while additionally developing the connection between Happn and its particular new users.

Happn’s Outcomes: Healthy Email List, Greater Open Prices, and Decreased Bounce Price

Happn saw results immediately—50% of the latest users provided their e-mail addrees once they had been making an account that is new. This new in-app meage onboarding flow also resulted in a broad escalation in available prices and a 42% reduction in bounce prices because of their e-mail system.


By leveraging in-app meaging, Happn surely could swiftly transform their e-mail collection strategy and re re solve for irritating deliverability problems. By adopting the many benefits of cro-channel meaging, they certainly were in a position to communicate better using their market, ultimately causing a sudden improvements within their marketing with email metrics while additionally establishing the phase for succeful campaign in this channel throughout the haul that is long.

To find out more about how a good cro-channel strategy can enhance the effect of your marketing with email system, always check the Braze Cro-Channel Difference out information report.

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